Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Screen-to-Scan website and services ("Services").

By engaging our Services you agree to be bound by these Terms. If you are agreeing on behalf of a business, you confirm you have authority to bind that business.

Screen-to-Scan provides done-for-you patient acquisition for independent imaging centers. The engagement includes:

• Matching your market against our licensed household dataset and syncing the resulting audience into Meta.
• Building and managing Meta advertising campaigns for your CT screening offer and radius.
• A dedicated Conversion Specialist, a person assigned to your account, who works every lead by phone, SMS and email.
• Appointment booking and deposit collection on your behalf.
• Reactivation campaigns against a patient list you provide.
• Scripts and training for the person at your clinic who owns the upgrade conversation.
• A reporting dashboard covering leads, cost per lead, bookings, deposits, and show rate.
• Where your proposal includes it, local search on Google: Google Business Profile management, directory listing cleanup, local pages and markup on your website, review requests and replies, and a monthly map ranking report.

Your proposal sets out which of these services your engagement includes. Google decides search rankings; we do not guarantee any ranking or position.

Ad spend is not included and is paid by you directly to Meta from your own ad account. We do not mark up ad spend and we do not take a percentage of it.

The Services depend on your cooperation in specific, limited ways. These are also the conditions attached to any guarantee in your proposal (section 5).

• Leads are contactable during your stated business hours.
• You honor the patient-facing pricing we agree on and advertise. Changing the advertised price at the point of booking or at the door invalidates the campaign and any guarantee.
• You maintain appointment capacity sufficient to see the patients we book.
• You maintain a minimum Meta ad spend of $50 per day, paid by you directly to Meta from your own ad account.
• Someone at your clinic owns the upgrade conversation. This is not a front desk function. Staffing or training that person is available from us as a separate engagement and is not included in the monthly fee.
• You provide and maintain the platform access needed to run campaigns and reporting.

There is no standard performance guarantee. Where your written proposal includes a guarantee, its terms, including the conditions in section 3 and how to claim, are set out in that proposal and govern.

Any guarantee is satisfied by free service, not by a refund of fees already paid. Ad spend paid by you to Meta is never refunded or credited, because we never hold it.

Advertising in the health category is subject to platform policy and to advertising law. Both of us have obligations here.

• You are responsible for the accuracy of any clinical, pricing, or credential claim you ask us to advertise, and for holding the licenses and accreditations that make the advertised service lawful for you to provide.
• We will not run creative we believe to be misleading, and we may decline or withdraw a claim we cannot substantiate.
• Platforms may reject, restrict, or remove advertising for reasons outside our control, and may change their policies without notice. We are not liable for platform decisions.
• You will not ask us to place protected health information into advertising creative, targeting, or intake.

Figures published on this website, including cost per lead, booked appointment volume, show rate, upgrade rate and any revenue figure, describe past results for specific clinics in specific markets, or are modelled from those results and labelled as such.

They are not a promise of what your clinic will achieve. Results depend on your market, your pricing, your capacity, your ad spend, and how your team handles the patients we send. Nothing on this website or in these Terms constitutes a guarantee of revenue beyond any guarantee set out in your written proposal.

You retain all rights to the data you provide. You grant us a licence to use, copy and store it solely to deliver and improve the Services.

Each party will keep the other's confidential information confidential. Our household dataset, matching methodology, offer architecture and scripts are our confidential information and intellectual property.

We may describe the engagement and its results in our own marketing in anonymized form. We will not name you, your clinic, or use your logo without your written permission.

How we handle personal information is set out in the Privacy Policy, which forms part of these Terms.

While your engagement is active we will not provide these Services to another imaging center inside your agreed market, defined in your service agreement as a radius or metropolitan area.

Exclusivity ends when your engagement ends, with no continuing restriction on either party. It applies to the market agreed in writing at signing, not to any market you later expand into.

The Services depend on third-party platforms including Meta, GoHighLevel, and email and SMS providers. Your use of those platforms is governed by their own terms. We act as your authorized agent in managing them.

We do not control their availability, functionality, pricing, or policies, and changes on their side may affect delivery.

• Do not use the Services in a way that breaks the law or a platform policy.
• Do not interfere with, overburden, or attempt unauthorized access to our systems.
• Do not misrepresent your credentials, your services, or your pricing to us or to patients.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE FULLEST EXTENT PERMITTED BY LAW WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR LOST BUSINESS OPPORTUNITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE MONTHLY MANAGEMENT FEES YOU PAID US IN THE TWELVE MONTHS PRECEDING THE CLAIM. AD SPEND PAID BY YOU TO A PLATFORM IS EXCLUDED FROM THAT CALCULATION BECAUSE WE NEVER RECEIVE IT.

You agree to defend, indemnify and hold harmless Screen-to-Scan and its officers, employees, contractors and agents against claims, liabilities, damages, losses, costs and reasonable legal fees arising out of your breach of these Terms, the accuracy of clinical or pricing claims you asked us to advertise, or your handling of patients we book.

We may modify these Terms. For material changes we will notify you by email or through the Services. Continued use after notice constitutes acceptance. Changes do not alter the fee or term agreed in your service agreement for the current term.

Screen-to-Scan

Email: support@screentoscan.com

Phone: (954) 737-4430

Website: screentoscan.com